Performance Accountability: The Five Building Blocks and Six Essential Practices
Metzenbaum sets forth five building blocks - tools and techniques for constructing a good measurement system for an organization — and six practices that leaders need to use to make appropriately designed systems work properly.
Get Results through Performance Management
An open memorandum from a bipartisan group of current and former government executives, business leaders, public management scholars, and journalists urging incoming government leaders to make results-focused management a priority and to embrace performance management, the use of goals and performance measures, as a critical aspect of their leadership.