Accountability: What Does It Mean, Constructively Managing It, and Avoiding the Blame and Claim Game
Accountability is a term often used when talking about government. This paper explores what “accountability" and “being held accountable” mean, which government accountability practices worked well in the past, which did not, and lessons to apply to future accountability arrangements so they are more likely to work well.
Performance Accountability: The Five Building Blocks and Six Essential Practices
Metzenbaum sets forth five building blocks - tools and techniques for constructing a good measurement system for an organization — and six practices that leaders need to use to make appropriately designed systems work properly.